Client Policies and Guidelines

At Akina's Garden Healing, we are committed to providing exceptional service and ensuring transparency. Please review the following policies regarding refunds, cancellations, and telehealth services.

 1. Refund and Return Policy

We take pride in the quality of our natural products and services. If you are unsatisfied, please review the guidelines below:

Eligibility for Refunds:

• Refunds are available for unopened and unused products within 14 days of delivery.
• Products must be returned in their original packaging with proof of purchase.

Non-Refundable Items:

Custom orders, digital products, or used products are non-refundable.

Damaged or Defective Products:

If your product arrives damaged, contact us within 3 days of delivery with photos of the damage. We will replace the item or issue a refund.

Refund Process:

• Refunds will be processed to the original payment method within 5-7 business days after receiving the returned item.
• For any refund inquiries, please email us at akinagardenhealing@gmail.com or call 1-(225)-406-0725

2.Cancellation and Rescheduling Policy

We understand that life can be unpredictable. To ensure smooth scheduling for all clients, the following policies apply:

Cancellations:

• Appointments must be canceled at least 24 hours in advance.
• Late cancellations or missed appointments may incur a $50 charge.

Rescheduling:

• Rescheduling is allowed up to 24 hours before the appointment. Please contact us to arrange a new time.
• To cancel or reschedule, email us at akinagardenhealing@gmail.com or call 1-(225)-407-0625. 

3. Telehealth Services Policy

Our telehealth services provide clients with remote consultations for holistic healing and wellness. Please review our guidelines:

Eligibility:

• Telehealth services are available to clients residing in the United States.
• Clients need a stable internet connection and a device with a camera and microphone for video sessions.

Privacy and Confidentiality:

• Telehealth sessions are conducted using secure, HIPAA-compliant platforms.
• We advise clients to use a private and secure location to maintain confidentiality.

Technical Issues:

If technical difficulties disrupt the session, we will reschedule or continue by phone. Clients are responsible for ensuring their devices and connections are functioning properly.

Emergencies:

Telehealth is not suitable for emergencies. For immediate assistance, call 911 or go to the nearest emergency facility.

Informed Consent:

• All clients must sign an informed consent form before their first telehealth sessions, acknowledging the risks and limitations of remote services.
• For questions or assistance with telehealth, contact us at akinagardenhealing@gmail.com or call at 1-(225)-407-0625. 

Disclaimer:

• Wellness consultations are not a substitute for medical advice, diagnosis, or treatment from a licensed healthcare provider.
• Clients should consult their primary care physician or specialist before making changes to their medical treatment plan.

Contact Us

If you have questions about these policies, please don’t hesitate to reach out:

Email: akinagardenhealing@gmail.com

Phone: 1-(225)-407-0625

Hours: Monday to Saturday, 10 AM - 5 PM (Closed Sundays and Holidays)

 

Thank you for choosing Akina's Garden Healing!